Shipping Policy
Last Updated: November 2025
Welcome to yiwear.com. Our Shipping Policy explains how we manage order preparation, shipping timelines, delivery processes, and the responsibilities associated with receiving your products. This policy applies to all apparel products sold on yiwear.com, including hoodies, jeans, T-shirts, and more.
1. Order Fulfillment Process
Yiwear prepares and ships orders efficiently through two main stages: Handling Time and Transit Time.
1.1 Handling Time (Order Preparation)
Handling time includes:
- Order verification
- Quality checks
- Inventory confirmation
- Secure packaging
- Carrier pickup preparation
Standard Handling Time: 1–3 Business Days
| Handling Stage | Description | Timeframe |
|---|---|---|
| Order Verification | Confirming availability and customer details | Same day or next day |
| Processing & Packaging | Inspection, folding, packaging, labeling | 1–3 business days |
| Handoff to Carrier | Package transferred to carrier | Same day after handling |
Orders placed on weekends or U.S. federal holidays begin processing on the next business day.
2. Shipping Schedule
Shipping Days: Monday – Friday
Order Cutoff Time: 5:00 PM EST
Orders placed before 5:00 PM EST are processed the same business day. Those placed afterward begin processing on the next business day.
3. Transit Time (Delivery Time)
Transit time begins once the package is transferred to the carrier.
| Destination | Estimated Transit Time | Carrier |
|---|---|---|
| All 50 U.S. States | 3–5 Business Days | USPS, UPS, FedEx |
Delays caused by weather, seasonal volume, or carrier issues are outside our control.
4. Shipping Costs
4.1 Flat Rate Shipping Fee
| Shipping Type | Cost | Notes |
|---|---|---|
| Standard U.S. Shipping | $6.99 Flat Rate | Applied automatically at checkout |
No hidden fees or surcharges.
5. Shipping Methods & Carriers
We ship using trusted carriers:
- USPS
- UPS
- FedEx
We choose the carrier based on delivery speed and package type.
6. Order Tracking
You will receive a tracking email with:
- Tracking number
- Carrier details
- Tracking link
- Estimated delivery date
Tracking may take 24–48 hours to update after label creation.
7. Shipping Coverage
We ship to:
- All 50 U.S. states
- Washington, D.C.
- U.S. territories (case-by-case)
We do not offer international shipping.
8. Delivery Issues & Responsibilities
8.1 Incorrect Address
Customers must provide accurate shipping details. We are not responsible for delays or losses due to incorrect addresses.
8.2 Failed Delivery Attempts
Carriers may hold or return packages if delivery fails. Reshipment fees may apply.
8.3 Lost or Stolen Packages
Once marked “Delivered,” yiwear.com is not liable for stolen or misplaced packages. Customers must file a claim with the carrier.
8.4 Delays Beyond Our Control
We are not responsible for delays caused by weather, natural disasters, or carrier issues.
9. Combined Orders & Multiple Shipments
Orders may arrive in multiple packages depending on inventory location or packaging requirements.
10. Shipping During Peak Seasons
During holidays and major sales, handling and transit times may extend slightly. Order early to avoid delays.
11. Damaged Orders During Transit
If an item arrives damaged, contact us within 48 hours with:
- Order number
- Photos of damaged product
- Photos of packaging
12. Contact Information
Yiwear Customer Support
Email: support@yiwear.com
Support Time: Monday – Saturday, 8:00 AM – 7:00 PM EST
