Return And Refund Policy
Last Updated: November 2025
At yiwear.com, your satisfaction is our priority. We stand behind the quality of every hoodie, t-shirt, and pair of jeans we ship. Our Return & Refund Policy is designed to be simple, fair, and fully transparent, with no fees of any kind. We proudly offer:
- 90-day return window
- Free return shipping
- No restocking fees
- Refunds processed within 14 days
- Full refunds for all approved returns
This policy applies to all purchases made on yiwear.com.
1. Return Eligibility Requirements
To qualify for a return, items must meet the following conditions:
- Returned within 90 days of the delivery date
- In new, unused, unwashed, and undamaged condition
- Free from stains, odors, or signs of wear
- With original tags and packaging (if applicable)
Items Not Eligible for Return
- Items marked as “final sale”
- Items damaged due to improper use after delivery
- Items returned without an order number or identification
2. Return Timeline & Processing
Return & Refund Timeline Table
| Stage | Description | Timeframe | Cost |
|---|---|---|---|
| Return Window | Time allowed to return eligible items | 90 days | Free |
| Return Approval Review | We verify return eligibility | 1–3 business days | Free |
| Shipping Returned Item | Sending item back to our return center | Within return window | Free (yiwear covers shipping) |
| Refund Processing | Refund issued after inspection | Up to 14 days | Free |
All return-related costs are fully covered by yiwear.com.
3. How to Start a Return
To begin a return:
- Prepare your order number.
- Contact us at: support@yiwear.com
- Provide:
- Order number
- Item(s) you want to return
- Reason for return
- Photos if defective
We will respond within 1–3 business days with:
- Return authorization
- Free return shipping label
- Instructions
No unauthorized returns will be accepted.
4. Condition of Returned Items
Eligible Condition
- Unused, unwashed, unworn
- No stains, tears, odors, or signs of wear
- With original packaging and tags
Not Eligible
- Washed or heavily used items
- Damaged after delivery
- Missing essential components
5. Refunds
Refunds are issued to the original method of payment only.
Refund Processing Table
| Step | Description | Timeframe |
|---|---|---|
| Item Received | Our return center logs your item | 1–2 business days |
| Quality Inspection | We examine the item’s condition | 1–3 business days |
| Refund Issued | Refund submitted to your bank | Same day |
| Refund Reflected | Bank or processor completes transaction | Up to 14 days |
Important Notes
- No refund fees
- No processing fees
- No restocking fees
- No return shipping fees
6. Exchanges
We currently do not process direct exchanges. Instead:
- Return the item for a full refund (free)
- Place a new order for the item you want
7. Defective, Incorrect, or Damaged Items
If your order arrives defective, damaged, or incorrect, contact us within 7 days of delivery.
Please provide:
- Photos of the issue
- Order number
- Description of the problem
Once verified:
- yiwear.com covers 100% of return shipping costs
- Full refund or replacement (your choice)
8. Return Shipping Costs
| Scenario | Return Shipping Cost |
|---|---|
| Customer changed mind | Free |
| Wrong size/color | Free |
| Item defective/damaged/incorrect | Free |
| Any approved return | Free |
9. Order Cancellation Before Shipping
Orders can be canceled before processing begins.
To cancel, email: support@yiwear.com
If the order has not shipped:
- Cancellation is free and immediate
If the order has shipped:
- You may return it after delivery for a full refund (free shipping)
10. Missing or Lost Packages
If your package is missing, contact us within 10 days of the expected delivery date.
We will assist with:
- Carrier investigation
- Replacement order
- Refund options
You will not be charged any additional costs.
11. Policy Updates
yiwear.com may update this policy at any time. Updates take effect immediately once posted.
12. Contact Us
For questions or support:
Email: support@yiwear.com
Hours: 8:00 AM – 7:00PM (EST) (Monday – Saturday)
We appreciate your trust and are committed to delivering a seamless, fee-free return experience.
