Privacy Policy

Last Updated: November 2025

At yiwear.com, we value your trust. Protecting your personal information is a responsibility we take seriously, and this Privacy Policy explains how we collect, use, store, and protect the data you share with us when shopping for hoodies, t-shirts, jeans, or any other products on our website.

By accessing or using our website, you agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our website immediately.

This Privacy Policy aligns with our Shipping Policy and Return & Refund Policy to ensure a consistent, transparent, and dependable customer experience.

1. Information We Collect

We collect information to ensure smooth order processing, safe delivery, accurate returns, and personalized customer support.

1.1 Information You Provide Directly

When you place an order or interact with our site, we may collect:

  • Full name
  • Shipping and billing address
  • Email address
  • Phone number
  • Payment method details (securely processed by third-party providers)
  • Order information
  • Return request or support communication details

1.2 Automatically Collected Information

We may collect:

  • IP address
  • Device and operating system
  • Browser type
  • Pages visited & time on site
  • Error logs and performance metrics

1.3 Cookies & Tracking Technologies

Cookies help us:

  • Remember cart items
  • Store preferences
  • Improve site performance
  • Provide analytics

2. How We Use Your Information

2.1 Order Processing

We use your information to validate and complete your order, notify you of updates, and ensure on-time shipping based on our policy (1–3 day handling, 3–5 day transit).

2.2 Returns & Refunds

Your information helps us verify 90-day return eligibility, issue free return labels, and process refunds within up to 14 days with zero fees.

2.3 Customer Support

We use your information to respond to inquiries, resolve issues, and support your shopping experience.

2.4 Website Improvements

Automatically collected data helps us improve design, speed, usability, and performance.

2.5 Security & Fraud Prevention

We use your data to verify transactions, prevent fraud, and keep the website safe.

3. How We Share Your Information

We never sell your personal information.

3.1 Service Providers

We share necessary information with trusted providers such as:

  • Payment processors
  • Shipping carriers
  • Fulfillment teams
  • Customer support platforms
  • Analytics tools

3.2 Legal Requirements

We may disclose data to comply with laws or protect our rights.

3.3 Business Transfers

If ownership changes, the new owner must honor this Privacy Policy.

4. Data Security

We protect your information with:

  • SSL encryption
  • Secure servers
  • Limited employee access
  • Fraud detection systems
  • Encrypted payment processing

5. Data Retention

We keep data only as long as needed for orders, returns, legal purposes, or fraud prevention, after which it is deleted or anonymized.

6. Your Rights & Choices

You may request:

  • Access to your data
  • Corrections
  • Deletion
  • Marketing opt-out
  • Limits on data use

Contact: support@yiwear.com

7. Managing Cookies

You may accept, reject, or clear cookies through your browser.

8. Children’s Privacy

We do not knowingly collect data from children under 13.

9. External Links

We are not responsible for the privacy practices of external websites linked on yiwear.com.

10. Consistency With Other Policies

This Privacy Policy aligns with:

11. Changes to This Privacy Policy

We may update this policy, and changes take effect once posted.

12. Contact Information

Email: support@yiwear.com
Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM EST

We are committed to protecting your privacy and ensuring a trustworthy shopping experience from start to finish.