FAQs
Last Updated: November 2025
This FAQ page provides clear answers to common questions about ordering, shipping, returns, payments, cancellations, legal rights, and privacy at yiwear.com. All responses align with our official policies.
1. ORDERING
1.1 How do I place an order?
Add items to your cart, proceed to checkout, and complete your payment securely. A confirmation email with your order number is sent immediately after purchase.
1.2 Do I need an account to order?
No. You can checkout as a guest. Creating an account allows you to track orders, view order history, and save personal details.
1.3 Can I change my order?
Changes to address, size, or items can only be made before fulfillment begins. Once fulfilled or shipped, changes are not possible.
1.4 Can I cancel my order?
Yes, before fulfillment begins. After fulfillment, you must follow our Return & Refund Policy.
2. SHIPPING
2.1 What are your handling and transit times?
| Stage | Timeframe | Details |
|---|---|---|
| Handling Time | 1–3 business days | Packaging, verification, and label prep |
| Transit Time | 3–5 business days | Delivery by USPS, UPS, FedEx, DHL |
| Total | 4–8 business days | Depending on destination & carrier |
2.2 What is the flat shipping rate?
A flat rate of $6.99 per order applies to all shipments.
2.3 Which carriers do you use?
USPS, UPS, FedEx, DHL (final selection depends on location and order type).
2.4 Do you ship internationally?
No. We currently ship only within the 50 U.S. states.
2.5 How can I track my order?
A tracking number is emailed once your order ships. Allow 24–48 hours for updates to appear in the carrier’s system.
2.6 My package shows delivered, but I didn’t receive it.
- Check around your property and with neighbors.
- Contact the carrier to confirm delivery.
- If lost, contact support@yiwear.com for assistance.
3. RETURNS & REFUNDS
3.1 What is your return window?
Returns are accepted within 90 days of delivery.
3.2 Are returns free?
Yes. All returns, exchanges, and refunds are completely free, with no fees.
3.3 When will I receive my refund?
| Refund Stage | Timeline | Details |
|---|---|---|
| Item received | 1–3 business days | Inspection begins |
| Inspection | 1–2 business days | Verify condition of item |
| Refund initiated | Same day after review | Refund issued to original payment method |
| Bank processing | 1–2 business days | Total estimated refund: up to 14 days |
3.4 What items cannot be returned?
- Final sale items
- Gift cards
- Custom-made or personalized items (unless defective)
3.5 How do I request a return?
Email support@yiwear.com with:
- Order number
- Item(s) to return
- Reason for return
4. CANCEL & CHANGE ORDERS
Orders can only be cancelled or changed before fulfillment begins. After fulfillment starts, modifications are not possible.
5. PAYMENT METHODS
Accepted methods: Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, Shop Pay, eligible prepaid cards, and yiwear.com gift cards.
Not accepted: Cash on Delivery, Checks, Money Orders, Wire Transfers (unless announced), Cryptocurrency.
Payments are processed immediately and securely via SSL encryption, tokenized payments, and PCI-compliant processors.
6. PRIVACY & ACCOUNT SECURITY
We use your data to process orders, improve performance, and prevent fraud. We do not sell your personal information. Data is shared only with trusted partners for fulfillment. Account deletion is available on request via support.
7. PRODUCTS
Colors may vary slightly due to devices. Restock availability depends on the product; use the “Notify Me” feature when available.
8. INTELLECTUAL PROPERTY & COPYRIGHT
All content is owned by yiwear.com. Follow our DMCA Notice & Takedown Policy to file copyright complaints.
9. LEGAL & POLICY QUESTIONS
All policies are linked in the website footer and are U.S.-compliant, including Shipping, Return & Refund, Privacy, Terms & Conditions, Payment Methods, Cancel & Change Order, Intellectual Property & DMCA, and Disclaimer.
10. CONTACT US
Email: support@yiwear.com
Business Hours: Monday – Saturday, 8:00 AM – 7:00 PM EST
All inquiries are answered within 24–48 hours.
